Case Studies

What changes when the tools fit the job.

Three short stories from Local Authorities running real public-protection work on Officer Assist.

Mersey Coastal Borough Council

Cleared a 14-month food inspection backlog in one quarter

A team of nine EHOs replaced three legacy systems with Officer Assist. Pre-population of FHRS scoresheets and offline working in port-side premises freed up roughly a day a week per officer.

"We stopped doing inspections twice — once on paper, once at a desk."

Principal EHO, Mersey Coastal

+38%

inspections completed per officer

Cotswold District Council

Joint food + licensing visits without doubling the paperwork

Officer Assist's shared premises record lets food and licensing officers run a single visit and file two regime-specific reports. Members get a unified view of every premises in the district.

"It's the first system that treats a pub as one premises, not two case files."

Licensing Team Leader, Cotswold DC

−62%

duplicated data entry

Greater Tyneside Combined Authority

Cross-border trading standards operation in 11 days

Six neighbouring TS teams ran a joint illicit-tobacco operation through a shared Officer Assist workspace. Evidence chain-of-custody and witness statements were filed on-site and held to PACE standards.

"Briefings that used to take a fortnight took an afternoon."

Lead TSO, Greater Tyneside

£420k

illicit goods seized

Names and figures illustrative — full references available under NDA.