Officer Assist
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Feature

Hoarding

Run trauma-informed Clutter Image Rating assessments, coordinate adult social care and fire service partners, and track Section 83 and HHSRS pathways.

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app.officerassist.org / hoarding / case-2026-0073
Hoarding case · multi-agency
HD-2026-0073
Clutter Image Rating
Living room7 / 9
Significant · safeguarding considered
  • Adult Social CareAllocated · J. Patel
  • Fire & RescueHome Safety Visit booked
  • Mental Health TeamAwaiting consent

Hoarding is rarely a single-agency problem. Officer Assist gives EHOs, social workers and fire service partners a shared, trauma-informed view of the property and the person — without breaching the data-sharing rules.

Clutter Image Rating, capacity recording and review cycles all live in one record so a change of officer never restarts the relationship.

How it works

The hoarding workflow, end to end.

  1. 01

    Engage compassionately

    First visits log capacity, consent and the Clutter Image Rating against guidance — without forcing premature enforcement language.

  2. 02

    Coordinate the partners

    Adult social care, fire service and mental health referrals route through the same record, with shared (and properly redacted) updates.

  3. 03

    Escalate proportionately

    Section 83 Public Health Act 1936 and HHSRS pathways are only ever one decision away when engagement breaks down.

What you get

Capabilities included.

  • Clutter Image Rating with photo evidence
  • Multi-agency safeguarding referrals
  • Section 83 Public Health Act inspection workflow
  • Capacity and consent recording
  • Repeat-visit and welfare review scheduling
What changes

Outcomes officers feel.

  • Better continuity of relationship across officer changes
  • Fewer enforcement-only outcomes for vulnerable adults
  • A clearer multi-agency record at safeguarding boards
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